Customer Service Workspace

Everything about Customer Service Workspace

1. 
   Article · Dynamics CRM

   Detect Session Changes in Dynamics 365 Customer Service App

   The Dynamics 365 Customer Service Workspace app aids agents in managing multiple sessions efficiently. Detecting session changes with JavaScript enhances context switching, productivity, and customer experience.

   Dharmeshwaran SJun 21, 20243,0641,000
   
2. 
   Article · Dynamics CRM

   Agent scripts in Customer Service Workspace - Dynamics 365

   Learn how to optimize agent workflows in Microsoft Dynamics 365 Customer Service with agent scripts. Define script steps, create macros, and associate them with session templates for improved efficiency.

   Rajashekar SyereddyFeb 5, 20248,0781,000
   
3. 
   Article · Dynamics CRM

   Implement In-App Notifications with JavaScript in Dynamics 365

   Enable 'In-app notifications' for Dynamics 365, offering real-time updates on leads, opportunities, and cases. Easily register notifications through the front-end, back-end, or REST API, enhancing user engagement and productivity.

   Rajashekar SyereddyFeb 1, 20246,2701,000
   
4. 
   Article · Dynamics CRM

   In-App Notifications within Dynamics 365 Customer Service Workspace

   Enable the In-app notification feature in the model-driven app by following simple steps on Power Apps. Implement a plugin in Visual Studio to receive notifications when a new case is created.

   PrasadJan 31, 20243,2111,000
   
5. 
   Article · Dynamics CRM

   In-App Notification in Dynamics 365 Customer Service Workspace

   This article guides you through implementing notification messages in the customer service workspace for new or updated cases in a model-driven app using in-app notification features and plugin code.

   Muzaffar Ur RahmanJan 10, 20244,9931,000