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Microsoft 365 Copilot agents help organisations turn business knowledge into useful answers and actions. An HR agent can explain leave policies, an IT agent can guide troubleshooting, and a presales agent can retrieve product information to support a proposal. Building an effective agent requires mo
Suppose your company already has an internal support system. Employees use it to check tickets, look up customer information, and create requests. Now they want to do the same work from Microsoft 365 Copilot. You do not necessarily need to build another chatbot from scratch. Microsoft 365 Copilot ca
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